All of the offenses listed below will result to a permanent ban from the shop. Offenders will be posted in our Joy Reserves/Offenders album in Facebook.

• Canceling an order once the invoice is sent (for all orders) or refusing to pay the balance for the order.
• Not replying to PMs regarding payment updates and orders. If you do not reply to our reminders and miss your deadlines, we will assume you are no longer interested in your order. We will cancel your pending order and forfeit any payments you have made.
• Asking for multiple quotes without buying anything or not replying to the quotes we send. Price quotes take up a lot of time, so please make sure you at least intend to buy some of the items before requesting a quote.
• Multiple delayed payments especially when extensions have already been applied.
• Stealing the shop’s identity, photos, and other materials and passing them off as their own. We also do not allow middlemen/agents who resell our products to other local buyers. Please direct interested parties to our shop instead.
• Using rude, offensive, and discriminatory language in comments and PM transactions.