PAYMENT OPTIONS

• Accepted modes of payment (MOP) will be sent with the invoice. We accept payments via: BPI (not BPI Family Savings), BDO, G-cash, Maya, and Paypal (conditional, payment must be made “to someone you trust”).
• Please DO NOT PAY without an invoice. If we have not sent you an invoice a week after the PO/GO closed or a few days after you confirm your special order, please send us a message instead of paying immediately.
• As much as possible, please DO NOT PAY in installments. This is to ensure that we can track your payments. Please pay what is indicated in your invoice and not in increments/combined but incomplete payments.
• After paying, please send proof of payment via message. It can be a clear photo of the bank/money transfer receipts. It can also be a screenshot of the online banking receipt or text/email confirmation (the receipt must be of “payment successful” not ongoing payment, especially for Gcash).
• While we sometimes organize your payment schedules, it is not our responsibility to keep track of your balances and due payments. Please be responsible in managing your expenses.

SHIPPING OPTIONS

• All transactions are done via shipping. For event/convention pickups, we post announcements and pickup forms a month before the event.
• For new customers or customers who want to change their shipping details, please make sure to send us the ff. details as soon as you reserve an item or submit an order so we can compute for the LSF: Name, Shipping Address, Contact Number
• After paying for your arrived/on-hand orders and LSF, please fill up the shipping form when you are ready for your items to be shipped. No form = no shipping. Link will be provided in your invoice.
• We currently use LBC and **J&**T for both Metro Manila and provincial orders. Shipping is usually done once every week, unless there are no new arrivals to ship out. We usually announce our schedule beforehand.
• Grab/Lalamove/SDD are available for self-booking ONLY FOR BULKY/HEAVY ORDERS. Please make sure to commit to your schedule or we will not allow you to book for this option anymore.
• Shipping period differs depending on the courier used, please manage your expectations. We follow a tight schedule and do not do next-day shipping, so please don't expect your order to be shipped out immediately.
• We are not responsible for the tracking of your shipments. Once your order is shipped, we will send a waybill/tracking number which you can use to check the status of your order. We will try to help you locate your package, but as it is already out of our hands, it is better for you to ask the couriers directly.
• We are not responsible for any damages your package incurs during shipping. We will not refund or replace lost packages.

STORAGE AND CONSOLIDATION

• We allow combining of your on-hand/arrived items for three (3) consecutive months or 90 days from the date we send you the first arrival notice. (e.g. You may opt not to ship your August orders and instead wait for your September-October orders.) You still need to pay the balance for those orders within the deadline of the arrival notice even if you are combining them with other orders.
• Once the 90-day period has passed, we will inform you that you need to have your orders shipped ASAP or they will incur storage charges.
• Orders that are not shipped 100 days after their arrival or reservation will be charged a storage fee. The fee will be 50 php per week. Bulky items and large orders will be charged a fee of 10% of the orders’ total price per week.
• We allow extended storage for special circumstances (e.g., you are sick or overseas), but you need to send a message for us to agree on waiving your fees.